Case Studies

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How Mojo Recovers 217% More Abandoned Checkouts with Phone Calls

Of Mojo’s 865 abandoned checkouts, 104 were recovered through their previously set-up email sequence. However, since installing the Scout app, their recoveries shot up by an additional 329 sales.

Post on 
July 17, 2019
By 
HMS Team
 min read
9
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From 10% to 55%: How I increased my abandoned cart recovery rate

As the title of the post suggests I’m going to be talking about one improvement I’ve implemented which I feel has made probably the best impact on revenue. Not only in recovering of abandoned carts but also increasing the average cart value that each successful customer checks out with. Calling abandoned customers!

Post on 
July 17, 2019
By 
Ahmad Iqbal
 min read
5
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How Big Brain uses WhatsApp to Recover 70% of Abandoned Checkouts

Big Brain is a modern and eco-friendly furniture store based in Johor, Malaysia. They started out as a brick and mortar but in May of 2017 started an online store to better reach more modern customers. Since going online, Big Brain furniture sales in 2017 were up 60% compared to sales in 2016.

Post on 
July 17, 2019
By 
HMS Team
 min read
10
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How Motorsport Store Earns an Extra $280,000/yr by Calling Customers

Venom Motorsports, a private labeled motorsport bike store based in Ottawa, Canada, has been using Scout for over a year, and was in fact one of the first 5 Shopify stores to install the Scout app. It was started in 2012 by Moe out of his mom's garage and has grown into a $1M+ per year brand.

Post on 
July 17, 2019
By 
HMS Team
 min read
10
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Experiment-Driven Marketing & Growth

You can call it Agile Marketing, Growth Marketing, Growth Hacking, or just Marketing. It doesn't matter what it's labeled, what matters is its focus on experimentation.

Post on 
July 17, 2019
By 
Ahmad Iqbal
 min read
15
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Applying the OODA Loop to Ecommerce

The OODA Loop was developed by John Boyd in the 1960s as a decision making framework for pilots in air to air combat. In this post, we'll apply the OODA loop to an online shopper's buying journey.

Post on 
July 17, 2019
By 
Ahmad Iqbal
 min read
7